Refund policy

Refund & Returns Policy

We want you to be completely satisfied with your purchase. Please read our return and refund terms below carefully before requesting a return.

Return Window

You may request a return within 7 days of delivery. Requests made after this period will not be accepted.

Return Eligibility

Due to the nature of medical and health-related products, we can only accept returns for items that are:

  • Unopened and sealed in their original packaging
  • Unused and in resalable condition
  • Accompanied by the original invoice/order confirmation

We cannot accept returns for:

  • Opened, used, or tampered products (for hygiene and safety reasons)
  • Products without original packaging or seals intact
  • Items marked as non-returnable at the time of purchase

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the product and packaging. These items are eligible for a free return and full refund or replacement, regardless of whether the seal is broken, since the issue is on our end.

Return Shipping

Return shipping is free of charge for all eligible returns. We will provide a prepaid shipping label or arrange pickup once your return request is approved — you will not be charged any shipping fees.

How to Request a Return

  1. Email us at [support email] or call [support phone number] within 7 days of delivery
  2. Include your order number and reason for return
  3. Our team will review your request and confirm eligibility within [1-2 business days]
  4. Once approved, we'll arrange free return shipping

Refund Process

Once we receive and inspect your returned item:

  • Refunds will be issued to your original payment method only
  • Please allow 5–10 business days for the refund to reflect, depending on your bank or payment provider
  • You will receive an email confirmation once your refund has been processed

Order Cancellations

Orders can be cancelled free of charge before they are shipped. Once an order has been dispatched, our standard return policy above will apply.

Contact Us

If you have any questions about your return or refund, reach out to us at:
📧 Vediccure4@gmail.com
📞 +91 9650300107